Privacy policy
Prosper Management Group · Effective and last updated October 14, 2026
Prosper Management Group respects your privacy. This policy explains what information we collect, how we use and handle it, and the choices you have when interacting with our leasing app, rental inquiries, applications, property management services, and communications.
1. Scope and sources of information
This policy covers information handled by Prosper Management Group in connection with our leasing and property management services. We receive information directly from you and through the services you use to contact us, including our website, rental listing platforms such as Zillow, AppFolio inquiry or application forms, phone calls, email, and text conversations.
The information we receive depends on your interaction with us. A rental inquiry, an application, and a resident service request may involve different information. Third-party platforms also have their own privacy policies for information they independently collect.
2. Information we collect
- Contact information: your name, email address, mobile phone number, and other contact details you provide.
- Rental inquiry information: the property or apartment type you are interested in, your preferred move-in timeframe, showing requests, and questions or preferences you submit.
- Application and service information: information and documents submitted with a rental application, application status, and details needed to assist with leasing, tenancy, or property service requests.
- Communications and permissions: the contents of messages and other communications with us, communication preferences, and records of SMS opt-in consent, opt-out requests, and related messaging choices.
- Technical information: information generated when using our app, such as browser and device information, IP addresses, request times, and cookies used for sign-in and session functionality.
3. How we use information
We use information to respond to rental inquiries, discuss suitable rental options, arrange showings, assist with applications, communicate application status and next steps, and provide leasing and resident services. When you have agreed to receive texts, we may send follow-ups, showing confirmations or reminders, and application updates related to your request.
We also use information to maintain business and communication records, manage your communication preferences, support our app and customer service, protect our services from misuse, and meet applicable recordkeeping and legal obligations.
4. Information disclosure and service providers
We do not sell personal information or share personal information with third parties or affiliates for marketing or promotional purposes.
We may provide information needed to perform our services to providers that support leasing, property management, hosting, communications, or customer service, such as AppFolio and Dialpad. Such processing is limited to supporting our services. We may also disclose information when required by applicable law or a valid legal process, or as necessary to protect our rights and the safety of others.
SMS opt-in data and consent are excluded from the information sharing described in this policy. The specific protection for those records is stated in Section 5.
5. SMS opt-in data and consent: no sharing
Mobile phone contact information is never sold, rented, or provided to third parties or affiliates for advertising or promotions.
SMS opt-in data and consent will not be shared with any third parties. This restriction includes text messaging originator opt-in data, consent records, and information documenting your permission to receive text messages. These records are excluded from all other categories of information sharing described in this policy.
We use your messaging preferences to manage communications with Prosper Management Group and honor your opt-in and opt-out choices.
6. SMS messaging and your choices
Our SMS/MMS messages support your rental inquiry, showing arrangements, application, or related leasing service request. We obtain permission to send texts through the consent method presented when you sign up or communicate with us. SMS participation is voluntary; consent to receive texts is not a condition of purchasing or receiving services.
Message frequency varies. Message and data rates may apply. Your mobile carrier's charges and service terms apply to messages you send or receive.
- Unsubscribe: reply STOP to any message to opt out. You will receive an unsubscribe confirmation, and no further text messages will be sent unless you opt back in.
- Get help: reply HELP, call 662-228-0072, or email office@prospermgmtgroup.com.
- Rejoin: if you previously unsubscribed, reply UNSTOP to opt back in.
Opting out of texts does not prevent you from contacting us by phone or email. Mobile carriers are not liable for delayed or undelivered messages.
8. Security and retention
We use reasonable administrative and technical safeguards intended to protect information from unauthorized access, use, or disclosure. No method of internet transmission or electronic storage can guarantee complete security. Please submit application documents through the designated application system and protect your account credentials.
We retain information for as long as needed to provide the services described in this policy, manage communication preferences, maintain relevant business records, resolve disputes, and comply with applicable legal obligations. Retention depends on the type of information and the purpose for which it is held. An SMS opt-out stops future texts but may require retaining an opt-out record to honor your request.
9. Access, correction, and deletion requests
You may contact us to ask what personal information we hold about you, request a correction to inaccurate information, update your contact preferences, or request deletion of your information. We may need to verify your identity before acting on a request.
We handle requests in accordance with applicable requirements. Some information may need to be retained for ongoing services, legal recordkeeping, dispute resolution, or to honor an unsubscribe request. To make a privacy request, use the contact information in Section 11. To stop SMS messages, reply STOP as described in Section 6.
10. External services and policy updates
Our app and communications may link to rental listing sites, application or resident portals, and other third-party services. Their independent information practices are governed by their own privacy policies. Those policies do not change Prosper Management Group's restrictions on sharing SMS opt-in data and consent.
We may update this policy as our services or applicable requirements change. The current version will be posted at this URL with an updated effective or last-updated date. Where an additional notice or renewed consent is required, we will provide it before using information for that new purpose.
11. Contact us
For questions about this policy, a privacy request, or help with our messages, contact:
Prosper Management Group
3429 Jeff Homan Blvd.
Tupelo, MS 38801
Phone: 662-228-0072
Email: office@prospermgmtgroup.com